Blockbuster's Toll-Free Cancellation Hotline

Contacting Customer Care by Phone from the Blockbuster.com Call Us Page

If you visit the Call Us page on Blockbuster's Web site, you might be surprised to see the following message toward the bottom of the page:

Considering canceling your online account? Please call us at 1-866-574-3888.

How bad must a company be when they have a special toll-free number for subscribers who want to cancel? Does Blockbuster have so many customers canceling their subscriptions that a special phone number is warranted?

Also, why is it that subscribers who want to cancel get to call a different number than the regular subscribers who are just having trouble but do not want to cancel. No doubt, if you call that cancellation number, you will be handled with a great deal of care and get special treatment. There might even be an offering of extra incentives to keep you from canceling. Maybe Blockbuster should just concentrate on servicing all of their customers instead of the ones who have become so incensed they want to quit.

Well, if you are thinking about canceling your Blockbuster subscription, you might want to give Blockbuster a call at (866) 574-3888 and see if they will kiss your butt and make a lot of promises to keep you as a customer. Maybe you can talk Blockbuster into giving you some free months or a reduced monthly fee. It can't hurt to ask.

If you do not want to cancel, and you just want to ask someone why your DVDs are shipping from hundreds of miles away, why your DVD was in processing for two days, why DVDs you returned to the store days ago have not cleared your queue, or why half of the titles in your queue have wait statuses, just call the regular old number, (866) 692-2789, so you can be treated like all of the other schlubs.

Blockbuster Store Returns May Sit in Queue's At Home Section Indefinitely

Be aware that you must check the At Home section of your queue at least once per day. Blockbuster Online seems to have a system problem or be engaging in an intentional delay tactic that will allow a returned DVD to sit idly in the At Home section of your queue for multiple days.

Even if you personally return a store DVD to a Blockbuster store and call the manager of the Blockbuster store to confirm the DVD has been scanned into the system, the DVD can still sit in your queue and occupy a shipping slot indefinitely. Every day a returned DVD incorrectly remains in the At Home section of your queue is a day you are not able to fully benefit from your subscription. Please note that Blockbuster will continue to charge you the full subscription fee even if unnecessary shipping delays of this nature are Blockbuster's fault.

The best thing is to call Blockbuster at the first sign of any shipping delay. You can reach Blockbuster toll-free at (866) 692-2789. Blockbuster may ask you to wait twenty-four hours before reporting a delay, but this is a ridiculous request. Blockbuster's system should be able to update at least hourly. If their system updates less than that, they need to fix it.