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Very Long Wait Could Mean Months or Never

If you have any DVDs in your Blockbuster queue tagged as "Very Long Wait," do not be surprised if Blockbuster takes months to ship them to you. Blockbuster defines "Very Long Wait" DVDs as those that might take six weeks or longer to ship; however, the key to this definition is the "or longer" part. "Or longer" may mean six weeks plus one a day or months.

Some "Very Long Wait" DVDs can sit in your queue for months and then suddenly convert over to "Coming Soon." Even worse, sometimes Blockbuster will remove these DVDs from your queue and explain the title is no longer available. In a sense, "Very Long Wait" can sometimes mean "Never."

Blockbuster needs to add another classification for DVDs that may take months to ship or never ship. Perhaps, Blockbuster needs to add a classification such as "Rare Title" or "Extremely Long Wait." If Blockbuster is going to keep a customer waiting for months to see a DVD, the company should just be up front about it. If more than three months pass before Blockbuster ships a DVD, they should email the customer to explain the delay and inform the customer about what Blockbuster is doing to fix the problem.


Monday Shipping Is Elusive at Blockbuster Online

A Blockbuster Underground test account began revealing some unusual activity in late 2007, and the problem has consistently persisted throughout early 2008. The problem is with the shipment of new DVDs on Mondays. Blockbuster used to almost always ship DVDs on Mondays. Now, however, it appears Blockbuster almost never ships out DVDs to at least some online accounts on Mondays.

The Blockbuster Underground test account commonly has multiple empty queue slots throughout most of each weekend and Monday. It has become standard that the earliest shipment of DVDs does not occur until Tuesday afternoon each week. This means that a queue slot may open on a Friday afternoon, and the replacement DVD will not arrive until Wednesday, Thursday, or later. This is a substantial delay. The absence of Monday shipping causes a significant decrease in the number of DVDs a customer can receive in a week. This delay must be very profitable for Blockbuster, but it is a substantial blow to the customer’s subscription benefits.

Are you experiencing similar problems with Monday shipping from Blockbuster Online? If so, please report it here. If this shipping trend is consistent, we may be on the verge of discovering a way that Blockbuster has managed to limit (or throttle) the flow of DVDs to some or all of its online customers.

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