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2/19/2008

Very Long Wait Could Mean Months or Never

If you have any DVDs in your Blockbuster queue tagged as "Very Long Wait," do not be surprised if Blockbuster takes months to ship them to you. Blockbuster defines "Very Long Wait" DVDs as those that might take six weeks or longer to ship; however, the key to this definition is the "or longer" part. "Or longer" may mean six weeks plus one a day or months.

Some "Very Long Wait" DVDs can sit in your queue for months and then suddenly convert over to "Coming Soon." Even worse, sometimes Blockbuster will remove these DVDs from your queue and explain the title is no longer available. In a sense, "Very Long Wait" can sometimes mean "Never."

Blockbuster needs to add another classification for DVDs that may take months to ship or never ship. Perhaps, Blockbuster needs to add a classification such as "Rare Title" or "Extremely Long Wait." If Blockbuster is going to keep a customer waiting for months to see a DVD, the company should just be up front about it. If more than three months pass before Blockbuster ships a DVD, they should email the customer to explain the delay and inform the customer about what Blockbuster is doing to fix the problem.

1 comment:

Kevin said...

What gets me is that I will put a season of a TV show (5-6 discs) in my queue and the first disc is listed "very long wait" while the rest of the season is available. This has happened numerous times. How is that possible? If the one disc is somewhere across the country how does it take months (or never in my case) to get reunited with the rest of the season's discs in Available Land?

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