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12/18/2012

Very High Demand Status at Blockbuster


If you have checked your Blockbuster Online queue recently, you have probably been surprised to see a lot titles marked as Very High Demand, High Demand, Medium Demand, etc. This seems like something new, but it really is not. The is just Blockbuster's way of putting a positive spin on a bad inventory problem.

The title statuses used to be Very Long Wait, Long Wait, Short Wait, etc., but those terms sound negative. The terms automatically imply there will be a wait, and waiting for DVDs is no fun.

Demand, however, is much more positive. Everybody loves demand. Demand implies desirability, as in "We're terribly sorry, but Disc 3 of Happy Days Season 2 is in Very High Demand. We have only one copy of that disc for the entire country and Gus from Grand Rapids has been hanging on to it for months while he is perfecting his Fonzie impression for the community center talent show."

Don't be misled by the slick change in terms. You are not getting those DVDs that have been sitting at the top of your queue for over a year, because Blockbuster does not have them in sufficient quantities. Blockbuster could buy more copies of those titles, but that would cost them money. As long as you are loyally paying for your subscription each month and not threatening to cancel, why should Blockbuster be concerned with meeting your needs as a customer?

This is the point we all realize the new Blockbuster has already jumped the shark.

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