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Blockbuster Shipping Delays Spanning Multiple Weeks

Blockbuster Online must have recently determined that throttling customers down to one set of DVDs per week was not profitable enough. It now appears Blockbuster is experimenting with a throttling tactic that allows subscribers' empty queue slots to sit idle for many days on end.

Under Blockbuster's regular system of throttling, Blockbuster would delay shipping until the later half of the week or simply ship DVDs at the beginning of the week from distant shipping centers, knowing they would not reach the subscribers until Thursday, Friday, or Saturday. Regardless, throttled subscribers would not receive DVDs until the end of the week, which made it nearly impossible for the subscribers to get more than one set of DVDs per week.

During October, however, shipping has gotten slower on some accounts. Blockbuster has allowed queue slots to remain empty for extended periods, even for time periods that extend through weekends. For example, a throttled subscriber could have three empty queue slots on a Monday morning. Blockbuster might ship only one or two DVDs during the week, leaving one or two slots open through the weekend. The following week, Blockbuster might ship an additional DVD or two to fill the empty slot(s). Under this potential new system of throttling, subscribers could have to wait more than a week and a half to receive just one set of DVDs.

Blockbuster claims the October delays are due to a shipping center upgrade. At this point, it is unclear what sort of an upgrade actually slows shipping, but if Blockbuster is telling the truth, this problem should be over soon. Presumably, Blockbuster will then resume its standard throttling program, which effectively limits subscribers to one set of DVDs per week.

Watch your Blockbuster Online account closely, and make sure Blockbuster is not delaying your shipments for extended periods. If you find that Blockbuster is delaying your shipments, the best thing to do is contact them via email and phone to complain every day they fail to ship a DVD to you. If you contact Blockbuster enough, you will get free weeks of service, free store rental coupons, discounts, etc. You can call Blockbuster toll-free at (866) 692-2789.

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