Contacting Blockbuster via Email Is Unproductive

When Blockbuster Online first began, the Customer Service Department did a more than adequate job of supporting subscribers via email. In those early days, a subscriber could expect thoughtful and helpful solutions to a wide range of account problems.

Blockbuster customer support via email began to show a noticeable decline in mid-2005. Currently, the email support system has deteriorated to a point where it barely serves an actual purpose beyond handling only the most routine problems.

If you have contacted Blockbuster Online via email in recent months, you have probably received overly generalized, boilerplate solutions that might leave you wondering if a real person actually read and understood your inquiry. It appears that the customer service associates are just glancing at customer inquiries and then pasting catchall solutions for the responses.

If your account problem happens to be a very basic issue, Blockbuster’s standard solutions might be somewhat helpful; however, if you have a problem that is slightly out of the ordinary, you will be hard-pressed to get it an appropriate response or solution from Blockbuster. If your account problem does not fit the common templates, you will probably have to send multiple emails to Blockbuster over multiple days to get a solution that actually solves your problem.

When you contact Blockbuster via email, you may receive a follow-up email asking you to critique the assistance you received. The comments will be recorded through a Web-based survey that takes a couple of minutes to complete. Make sure to always fill out those service quality surveys from Blockbuster. Currently, this is your main weapon against bad customer service at Blockbuster.

If you receive good or bad customer service from Blockbuster, make sure the company knows. Hopefully, Blockbuster will use your submitted data to weed out worst of the customer service representatives that answer customer inquiries.

Given that Blockbuster’s email support is currently so terrible, it is recommended that you call Blockbuster Online Customer Service directly at (866) 692-2789. For some unknown reason, the Blockbuster employees manning the telephones seem to be much more motivated to solve problems than those behind the keyboards.