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Blockbuster Prominently Displays False Statement on Web Site

Once you have returned all of the DVDs allowed by your Blockbuster Online subscription plan, a message will appear in the At Home section of your queue. This message reads,

To have movies shipped, just make sure you have added movies to your queue that are Available Now.

There's nothing else to do. We will ship your next available DVDs within 1 business day.

This statement is false. In fact, Blockbuster may not ship another DVD to you in one business day. They may take days to ship another DVD to you. If you call Blockbuster and ask why they have taken longer than one business day to ship a DVD to you, they will give you a variety of excuses. Blockbuster's favorite excuse is that the delay is your fault because you do not have enough available DVDs at the top of your queue.

How does Blockbuster get away with insisting subscribers have certain quantities of Available DVDs at the top of their queues? As long as the subscriber has at least one Available DVD anywhere in his or her queue, Blockbuster should ship something.

The fact is Availability is a very vague concept at Blockbuster. Just because a DVD shows up as Available in your queue, it does not mean the DVD is actually available. A title may be in abundant supply for the rest of the country, but if that title does not happen to be in ample supply in your shipping area, you could wait a long time to receive an "Available" DVD.

Also, why is availability such a ludicrous problem at Blockbuster? If DVDs have wait statuses of Short Wait or greater for month after month, doesn't that mean Blockbuster's supply is insufficient? Most of these DVDs are readily available for sale on the Internet. Many of them are available for very reasonable prices. If these Internet retailers can stock these titles, why can't Blockbuster?

1 comment:

Anonymous said...

I suggest any account not being served according to this and many other statements should file complaints with the BBB and the consumer protection office in their state.

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