Requesting Your Blockbuster Refund for Missed Shipping Days

With Blockbuster failing to ship DVDs in a timely manner and the nature of Blockbuster’s subscription-based billing system, the issue of refunds is becoming important. If you have one or more empty slots in your Blockbuster Online queue and Blockbuster fails to ship a DVD to you within 24 hours (Monday-Friday), you deserve a refund for the lapse in your subscription benefits.

Blockbuster has gotten quite slow about shipping lately. It is possible that Blockbuster will allow you to have empty slots in your queue for days before shipping a DVD to you. When Blockbuster Online fails to ship a DVD to you, complain to Blockbuster and make a note of the incident.

After a few weeks, you may have records of several missed shipping days. Keep in mind that--as a subscriber--you still paid for these shipping days even though Blockbuster did not provide subscription services to you on these days. Given that Blockbuster charged you while providing no benefit, it is only right that Blockbuster should issue a refund to you for missed shipping days.

Here is an example. In any given month, there are around 22 shipping days. If Blockbuster Online failed to ship to you on 8 of those 22 days, Blockbuster failed to honor your subscription for 36% of the shipping days in the month. If you paid Blockbuster $35 (plus tax) for that month, it is only fair that Blockbuster compensate you for the days of unfulfilled service by providing a 36% refund of $12.60 (plus tax).

Make your refund request to Blockbuster in writing. If Blockbuster rejects your request, you will need documentation. With proper documentation, you can pursue a refund through the Better Business Bureau or your credit card company.

It is not right for a company to collect fees for a service it cannot or will not provide. Do not let Blockbuster take your money without giving you something in return. If they cannot or will not provide the services for which you are paying, they need to return at least part the money you paid.