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Blockbuster Online Customer Service: (866) 692-2789


Time for Some Toll-Free Complaining - (866) 692-2789

Blockbuster Online’s service is getting horrible. Unfortunately, there is not much you can do about it. You can just cancel your subscription or stick it out and try to make your subscription work.

If you are going to try to hang in with Blockbuster, you will need to become very proactive to make certain Blockbuster does not take advantage of you by charging your credit card for subscription fees while failing to ship DVDs to you. Of course, you need to keep track of all of your business with Blockbuster, but you are also going to have to stand up for yourself and the subscription benefits for which you are paying. The easiest way for you to make sure Blockbuster hears you is to pick up the phone and give Customer Service a call at (866) 692-2789.

A phone call appears to be just about the only way a customer can get results from Blockbuster. The email-based support system is insanely deficient. The vast majority of the customer service representatives responding to email inquiries are incompetent, slow, apathetic, and clueless. If you attempt to resolve a problem through email, you will almost definitely be led around in circles until you give up or happen to get lucky and find someone who cares. Regardless, the email-based support system is abysmal, and you should not expect to get your problems resolved through that outlet.

The customer service representatives working the phones at Blockbuster appear to be far more competent than their cyberspace counterparts. Each and every time you have a problem with your account (shipping delays, poor title availability, etc.), you might want to consider just picking up the phone and getting the problem resolved. Making the phone call is a pain, but it often works. Besides, toll-free phone support is expensive for Blockbuster. Every time you call, you cost Blockbuster money in tolls, time, resources, etc. If customer support begins to get costly for Blockbuster, the company may decide to improve their service to avoid all of the expensive phone calls. (Of course, Blockbuster could also just further reduce benefits and/or raise their rates, but they are already doing that every chance they get anyway.)

Sadly, there is not much you can do about this decline in Blockbuster’s service. If you are not going to cancel your Blockbuster subscription, you are just going to have to heat up the phone lines and fight for yourself. Good luck.

1 comment:

Anonymous said...

I completely agree with this suggestion. I would also suggest demanding compensation each and every time Blockbuster does not provide the service exactly as described on the Blockbuster website.

I would add a suggestion to continue using the email option. Come up a message and just use copy - paste to keep sending it until the issue is resolved. Demand compensation if Blockbuster fails to perform.

Coupons and credits will also cost Blockbuster money.

If you have the time, send a letter to the new GM of Blockbuster On-Line. His name is listed on the official Blockbuster blog.

I also suggest instances where Blockbuster fails to perform more than once or twice should be reported to the Better Business Bureau. That can be done on-line in a few minutes.

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